We are an independent charity and a member of the Citizens Advice national network. We provide information, advice, guidance, and specialist casework to the people of Wolverhampton from several locations across the city. We also deliver certain housing advice and Pension Wise services in the Black Country, Shropshire and parts of Birmingham.
In addition to advice and guidance services we also undertake research and campaigning activity, using our extensive data about the problems local people face to try to influence policy makers.
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Our service is
- free to the user – we will not charge you for any of our services. Our service is funded by Wolverhampton City Council, the Big Lottery, the Legal Aid Agency, and other grant & contract providers
- confidential – information you give us is treated as confidential. It is securely kept and can only be disclosed in cases of safeguarding
- independent – our advice will always put you first and is about your rights and responsibilities.
- impartial – we have no political agenda and our advice to you is based on what is right for you as an individual.
We value diversity, promote equality and challenge discrimination.
Our core service is funded by grant from Wolverhampton City Council. Other projects are funded from other sources and bring additional income and services to Wolverhampton.
We aim to deliver a service based around the needs of individual clients – including their capacity to take action, dealing holistically with interconnected problems, and any language, literacy or accessibility needs.
All of our services are subject to rigorous quality measures and audit, and we hold the Specialist Quality Mark.
There are nearly 400 local Citizens Advice in England & Wales, each an independent charity and a member of the Citizens Advice network. Citizens Advice is the national organisation and is itself a charity. Citizens Advice provides co-ordination, support and services to the network, delivers some services directly, and undertakes rigorous research and campaigns activity. More information about Citizens Advice can be found here.
Citizens Advice Wolverhampton is governed by a Trustee Board. The Board determine the corporate strategy of the charity, including setting key strategic objectives and making major decisions about the use of financial resources. Citizens Advice Wolverhampton is led by the Chief Officer, Helen Child, and a management team.
Citizens Advice Wolverhampton is committed to diversity and wants to build a strong and diverse Trustee Board that reflects the communities it serves. We welcome applications from people of all backgrounds, in particular young professionals, BAME people, and women.