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If you have an enquiry for us please use our contact form below.

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Debt and Money Advice

Contact form

For general advice please telephone: 0344 411 1444

Please use this form for help with Debt and Money enquiries

Contact our Debt team

Please enter a valid email and click next to continue
 

Please read the Data Protection and Privacy notices below and if you consent for us to process your enquiry further, please complete the form above.

Data Protection

We may collect and store sensitive personal data about you. We wish to obtain your consent to record such data.  Any information of this nature will be treated confidentially.

Sensitive personal data is defined as information relating to any of the following: racial or ethnic origin, political opinions, religious beliefs, trade union membership, health, sexuality, offences and/or convictions.

For the purposes of the Act the Data Controller is Wolverhampton Citizens Advice.

By submitting this form you give us consent to process your data to act on your enquiry and offer our services.

Privacy Policy

At Citizens Advice we collect and use your personal information to help solve your problems, improve our services and tackle wider issues in society that affect people’s lives.

We only ask for the information we need. We always let you decide what you’re comfortable telling us, explain why we need it and treat it as confidential.

When we record and use your personal information we:

  • only access it when we have a good reason
  • only share what is necessary and relevant
  • don’t sell it to commercial organisations

At times we might use or share your information without your permission. If we do, we’ll always make sure there’s a legal basis for it. This could include situations where we have to use or share your information:

  • to comply with the law – for example, if a court orders us to share information. This is called ‘legal obligation’
  • to protect someone’s life – for example, sharing information with a paramedic if a client was unwell at our office. This is called ‘vital interests’
  • to carry out our legitimate aims and goals as a charity – for example, to create statistics for our national research. This is called ‘legitimate interests’
  • for us to carry out a task where we’re meeting the aims of a public body in the public interest – for example, delivering a government or local authority service. This is called ‘public task’
  • to carry out a contract we have with you – for example, if you’re an employee we might need to store your bank details so we can pay you. This is called ‘contract’
  • to defend our legal rights – for example, sharing information with our legal advisors if there was a complaint that we gave the wrong advice

We handle and store your personal information in line with the law – including the General Data Protection Regulation.

You can check our main Citizens Advice policy for how we handle most of your personal information.

This page covers how we, as your local charity, handle your information locally in our offices.

How Citizens Advice Wolverhampton collect your data

We offer a number of application forms and contact pages on our website

We may collect your data via a secured Google form embedded into our website that is hidden from external access using an encryption method known as SSL .

We may also collect your data through a contact page that is secured using an encryption method known as SSL

The above methods allow you to contact us so we can process your enquiry or application further and provide a service to you.

Any subsequent processing between staff regarding your details is done within our private G Suite domain in the form of emails and shared documentation.

Depending on circumstances you may be referred internally to our other departments such as Housing.

If you use our contact pages for advice services, your data is further processed using the Citizens Advice Case Management System Casebook and with your further consent , we may refer your details to third party services such as the Money Advice Service

Any correspondence between you and appropriate staff members will be in the form of emails, post , telephone and online web chat depending on the circumstances. Again these activities will be subject to your consent.

What Citizens Advice Wolverhampton ask for

We may collect and use the following information:

    • Your name and contact information (including e-mail address) and any other contact details you provide to us when you submit a query or application via embedded forms and contact pages.
    • Details of your enquiry including income details, housing and number of people living in households and any other related information you provide.

For more details of what we may ask for , please see see our National Citizens Advice privacy policy

How Citizens Advice Wolverhampton use your information

Working on your behalf

To find out how we use your information, see our National Citizens Advice privacy policy

When you give us authority to act on your behalf, for example to help you with a Universal Credit claim, we’ll need to share information with that third party.

As a result of offering you our services, we may share information with the third parties such as :

Money Advice Service

How Citizens Advice Wolverhampton store your information

We store information within the following systems :

Casebook Case Management System ( see our National Citizens Advice privacy policy )

Google G Suite Cloud Based System incorporating emails, documents and form data.

How Citizens Advice Wolverhampton share your information

We share information with the following services :

Money Advice Service

Contact Citizens Advice Wolverhampton about your information

If you have any questions about how your information is collected or used, you can contact our office.

By email: district@wolverhamptoncitizensadvice.com

By our enquiry contact page

You can contact us to:

      • find out what personal information we hold about you
      • correct your information if it’s wrong, out of date or incomplete
      • request we delete your information
      • ask us to limit what we do with your data – for example, ask us not to share it if you haven’t asked us already
      • ask us to give you a copy of the data we hold in a format you can use to transfer it to another service
      • ask us stop using your information

Who’s responsible for looking after your personal information

The national Citizens Advice charity and your local Citizens Advice operate a system called Casebook to keep your personal information safe. This means they’re a ‘joint data controller’ for your personal information that’s stored in our Casebook system.

Each local Citizens Advice is an independent charity, and a member of the national Citizens Advice charity. The Citizens Advice membership agreement also requires that the use of your information complies with data protection law.

You can find out more about your data rights on the Information Commissioner’s website.

For Advice during office hours 
03444 111 444

Online Advice Guides

Click Here to access our Advice Guides

Pension Wise
01902 572048

Citizens Advice Consumer Service
03454 04 05 06

Post (for non advice issues)

Citizens Advice Wolverhampton,
26 Snow Hill
Wolverhampton,
WV2 4AD

Get in Touch

Please use our contact form and will respond to you as soon as possible