Information & Advice
Face to face general advice – an initial assessment followed by information, signposting, advice, help to take action or referral for specialist help. We cover problems with benefits, debt, housing, employment, family, consumer, understanding finances, and a multitude of other problems. We help to complete forms.
Telephone assessment & advice
Help on the full range of issues mentioned above including specialist debt advice, and referral to the Wolverhampton Credit Union for crisis loans, and local food banks.
Get help applying for Universal Credit
Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment.
Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your work coach appointment.
Call us for free: 0800 144 8 444 (England) or 08000 241 220 (Wales)
Visit us: in Chapel Court and Molineux House Job Centres (mornings, Mon-Thurs), and Bilston Job Centre (mornings, Tues and Fri)
For online advice visit: http://www.citizensadvice.org.uk/helptoclaim
Specialist Debt Advice
We help you stabilise your finances, make sure you have all the income you are entitled to, cover essential bills, and manage your debts. We will help complete forms, negotiate with your creditors, and advise you about your options to deal with your debts. We are able to help you through bankruptcy and Debt Relief Orders and carry out an eligibility check for finding financial support for court fees if required.
Specialist Housing Advice & Representation
for people eligible for Legal Aid in housing, we provide advice and court representation to prevent eviction.
Since 6 April 2015, pensions have changed, giving you more freedom to choose what to do with your pension pot once you turn 50.
Pension Wise is a government service that will help you go through your options so you can make informed and confident decisions that are best for you and your family. It is not regulated financial advice – it provides impartial guidance and does not recommend products or providers.
More information is available here (link to http://www.pensionwise.gov.uk) or you can check your eligibility and to book an appointment with one of our guiders, call us between 9.00am-5.00pm Monday to Thursday and 9.00am-4.30 Friday on 01902 572048
We provide appointments in Wolverhampton, Dudley, Walsall and Birmingham.
Breaking barriers with BSL
We offer a dedicated advice service for Deaf people. Our team undertake assessments, give advice, help with form filling and contact with other organisations. Our advisers are Deaf and fluent in BSL.
Uplift : Citizens Advice in Low Hill & Bushbury
Please note our Low Hill locations are closed until further notice. Our City Centre (26 Snow Hill), Bilston (15 Walsall Street) offices and Adviceline (03444 1111 444) will continue as normal