Our Board of Trustees


Our Board of Trustees are responsible for our leadership and governance.  They are all volunteers, and take on the responsibility for overseeing the operation of our service.

The board of trustees is collectively responsible for the governance of the bureau, including setting an overall vision. This can broadly be defined as:

  • holding staff accountable, and being ultimately accountable for the activities of Citizens Advice Wolverhampton
  • providing leadership to all in the organisation
  • developing policy
  • strategic management.

Each trustee is accountable for all the decisions taken by the trustee board, including those taken if they are absent. Once the trustee board has reached a decision, all individual members of the board are bound by it and must support it.

Our Trustees are :-

Jon Crockett (Chair)
Nick Cheesewright
Bernard Cysewski
Steve Iafrati
Louise Jones
Gem Lopez
Geeta Patel
Primula Paul
Frank Reeves



Memorandum and Articles of Association

Charity Commission Code of Governance

Board Behaviours protocol

Observers at the Board Meetings of Citizens Advice Wolverhampton Protocol




Principles of Public Life

The Essential Trustee


Charity Commission guidance on trustee duties and running a board

Charity Commission guidance on public benefit




Jon Crockett

Jon was born and brought up in Wolverhampton, after his schooling locally, he completed a degree in economics at Staffordshire University./span>

He began his career in public service in 1976 with Wolverhampton Council before joining the NHS in Wolverhampton in 1985. He was appointed Chief Executive of the former Wolverhampton Health Authority in 2001 before becoming Chief Executive of Wolverhampton City Primary Care Trust on its creation in April 2002, a position he held until retiring in September 2011.   

During his NHS career Jon served on a number of regional bodies. He chaired the Cardiovascular Network, the  Newborn Network, Workforce Locality Stakeholder Board and the Project Board for Transforming the Workforce.

Nationally he was a member of the Modernising Scientific Careers – Reference Group and a member of the National Pathology Services Project Board (Carter Review)

Beyond the NHS he was a director of the Black Country Consortium, a member of the Black Country Employment and Skills Board as well as Chair of Wolverhampton (Strategic) Partnership for ten years.

A qualified accountant he was elected president of the Chartered Institute of Public Finance and Accountancy for the Midlands in 2003 and served on its regional council for over fifteen years.

Jon continues to work actively especially in board and governance roles across a wide spectrum of organisations.

  • He is co-chair of the Believe to Achieve, a local children’s charity.
  • Jon is the Chair of the City of Wolverhampton Academies Trust and a Board Member and Chair of Finance committee for ‘Health Futures’ University Technical College (UTC) in Sandwell.
  • He is a Governor of the City of Wolverhampton College, vice chair of the board and chair of the Audit Committee.
  • Jon is a Director of the Parliamentary Advisory Council for Transport Safety (PACTS) and was until recently a board member of The Children’s University.
  • He is Vice Chair of Accord Housing Group having previously been Chair of Heantun Housing Association and Heantun Care Ltd. Jon has also been a  co-opted member of the National Housing Federation Regional Committee.

He was awarded an Honorary Doctor of Science Degree by the University in 2010 for his considerable contribution to the provision of health and well-being in the region.  Jon is a Visiting Professor in Health Management and Leadership at the University of Wolverhampton where he has been working on a wide range of projects including Leadership,  Public Service Commissioning and Dementia.

Jon is motivated to be a trustee because he feels he is able to give a little something back based on his 30 years service as a Public Servant.  Working with our dedicated and passionate staff and volunteers is the thing that Jon enjoys most about being a part of Citizens Advice Wolverhampton.



Nick Cheesewright

Nick is a retired Chartered Accountant. He has lived in Wolverhampton since 1985 and worked in industry almost all of his career. He enjoys playing golf and researching his family history.

He is motivated to be a trustee in the hope that his knowledge and experience can be useful to our organisation, which has aims he can align with and needs voluntary support.  

He enjoys being a part of Citizens Advice Wolverhampton because it provides a very local support system for people who find themselves with nowhere else to turn, often through no fault of their own.




Geeta Patel

Geeta has been active in the voluntary sector for over 30 years and has a commitment to social justice and community development. She has done paid and voluntary activity around health and well-being.

Geeta is motivated to be a Trustee to support the work of Wolverhampton Citizens Advice; which is to help people overcome their problems with advice, and to campaign for changes in policy and practice that affect the most deprived in the City.  

She enjoys being part of an effective group of people, bringing her skills; experience and knowledge so that informed decisions are made.




Steve Iafrati

I am a senior lecturer in social policy at the University of Wolverhampton. I have worked in Wolverhampton for 16 years, previously within the voluntary sector and local authority, and since 2008 lecturing at the university. My main interest lies broadly with communities, poverty and welfare, which I teach to undergraduate students as well as being an active researcher. Recent research has included themes such as food banks, payday loans and the social value of drug treatment. I am committed to partnership working and understanding how the university can work collaboratively with local organisations.




Bernard Cysewski

Active Volunteer at Wolverhampton CAB for 16 years, volunteer representative for approximately 14 years, founder member of CitA volunteer panel to assist with volunteer policy and procedures for adoption by all Bureaux in England and Wales, still assist CitA with complaints where complainant is not satisfied with bureaux’s handling of complaints. Represented Wolverhampton CA at conference. Previous pension trustee for Rolls Royce. I have joint responsibility over debt, welfare rights, homeless / rough sleeping, temporary accommodation, crisis support, tenancy sustainment, social care financial assessments teams, in house hostel for young people, joint projects with YMCA, Walsall Housing Group and St Basils.




Gem Lopez

I was a librarian working in public and academic libraries, developing, organising and promoting community and academic library services and resources. I was the first Afro Caribbean Librarian for Wolverhampton. Having changed career I became a FE lecturer for over 25 years, teaching and developing literacy, numeracy and ESOL on community outreach projects and teaching and coordinating English across FE Access courses.

As a strong advocate of Equal Opportunities I was a part of a team which created, developed and delivered EO training programmes within the college and externally.

I am motivated to be a trustee by supporting the free, independent, confidential impartial advice, provided by the CAB to the community on their rights and responsibilities. In addition to influencing policies and practices that affect people’s lives.

I enjoy being part of Citizens Advice Wolverhampton because it is a proactive effective organisation which provides advice and support to people who need help.




Louise Jones

I am a shareholding director of Talbots Law Ltd. I am a Solicitor and the head of family law. I live and work in Wolverhampton and my interests are walking and spending time with my family.

I am motivated to be a trustee to give something back to the people of my city, particularly those who need help and advice in times of greatest need.

I enjoy working with the dedicated board, employees and volunteers. This allows me an opportunity to use skills acquired in the private sector in a voluntary capacity.




Frank Reeves

My name is Frank Reeves. Since 1967, I have lived and brought up my family in Wolverhampton. I first became active in local politics out of anger at the damage caused by Enoch Powell’s 1968 racist river-of-blood speech. I was employed for fifteen years as vice-principal of the now-defunct Bilston Community College, where I drove its community-orientated and equal-opportunity policies, aimed at extending comprehensive open-access post-16 education to all. Following redundancy, I became chief officer of Race Equality West Midlands, a voluntary-sector charity, dedicated to eliminating racial discrimination and promoting equality of opportunity and good race relations. After my retirement, I joined the Citizens Advice trustees, chairing the board for eight years. Currently, I pursue my numerous enthusiasms for social research, race relations, history, politics, conflict resolution, authorship and art, by writing, publishing and campaigning.

I am motivated to be a CA trustee by a hatred of social injustice, inequality, and the destructive effects of poverty. I believe that Citizens Advice, albeit merely by offering advice, contributes to alleviating the negative consequences of the class structure for individuals lacking economic resources, status, and political clout. I feel privileged to be associated with a dynamic and well-run organisation of compassionate, professional and dedicated people. My involvement is spurred on by films, such as Loach and Laverty’s I, Daniel Blake, and social catastrophes, such as the corporate collapse and pension theft at Carillion.



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