Volunteering with us

All sorts of people volunteer for many different reasons, but one thing that unites them all is that they find it challenging, rewarding and varied.

Volunteering provides an opportunity to put the skills and experience you have to good use helping others. We often have volunteer opportunities in admin, maintenance and social policy, as well as frontline roles. In any role, you’ll develop your skills in a number of valuable areas, like communication and dealing with the public, as well as increasing your self-confidence through practical hands-on experience. Our frontline training programmes lead to a certificate which is respected and valued throughout the advice sector and beyond.

Volunteer Application Pack


Before you apply , please view our available volunteer roles and information sheet

View Volunteer Adviser Role Profile
View Receptionist / Assessor Role Profile
View Money Team Volunteer Role Profile
View Home Library Service Delivery Drivers

View Volunteer Information Sheet


Application Form

IMPORTANT Please read our Data Protection and Privacy notices before you submit your application.

To Apply , please use our form below

Please read the Data Protection and Privacy notices below and if you consent for us to process your application further, please complete the form above.

Data Protection

We may collect and store sensitive personal data about you. We wish to obtain your consent to record such data.  Any information of this nature will be treated confidentially.

Sensitive personal data is defined as information relating to any of the following: racial or ethnic origin, political opinions, religious beliefs, trade union membership, health, sexuality, offences and/or convictions.

For the purposes of the Act the Data Controller is Wolverhampton Citizens Advice.

By submitting this form you give us consent to process your data to act on your application.

Privacy Policy

At Citizens Advice we collect and use your personal information to help solve your problems, improve our services and tackle wider issues in society that affect people’s lives.

We only ask for the information we need. We always let you decide what you’re comfortable telling us, explain why we need it and treat it as confidential.

When we record and use your personal information we:

  • only access it when we have a good reason
  • only share what is necessary and relevant
  • don’t sell it to commercial organisations

At times we might use or share your information without your permission. If we do, we’ll always make sure there’s a legal basis for it. This could include situations where we have to use or share your information:

  • to comply with the law – for example, if a court orders us to share information. This is called ‘legal obligation’
  • to protect someone’s life – for example, sharing information with a paramedic if a client was unwell at our office. This is called ‘vital interests’
  • to carry out our legitimate aims and goals as a charity – for example, to create statistics for our national research. This is called ‘legitimate interests’
  • for us to carry out a task where we’re meeting the aims of a public body in the public interest – for example, delivering a government or local authority service. This is called ‘public task’
  • to carry out a contract we have with you – for example, if you’re an employee we might need to store your bank details so we can pay you. This is called ‘contract’
  • to defend our legal rights – for example, sharing information with our legal advisors if there was a complaint that we gave the wrong advice

We handle and store your personal information in line with the law – including the General Data Protection Regulation.

You can check our main Citizens Advice policy for how we handle most of your personal information.

This page covers how we, as your local charity, handle your information locally in our offices.


How Citizens Advice Wolverhampton collect your data

We collect your data via a secured Google form embedded into our website that is hidden from external access using an encryption method known as SSL .

Any subsequent processing between staff regarding your details is done  within our private G Suite domain in the form of emails and shared documentation.

Any correspondence between you and appropriate staff members will be in the form of emails and when appropriate,  post and telephone .

Relevant staff members will seek confirmation from a number of sources such as references and will contact each party depending on the information provided.

As there is a legitimate interest in confirming references for each volunteer post we proceed to contact referees as soon as each application is processed.

We would require each applicant seek permission from each referee before completing the application form.


What Citizens Advice Wolverhampton ask for

We may collect and use the following personally identifiable information:

  • Your name and contact information (including e-mail address) phone number and geographical information.
  • Date of Birth
  • Relevant experience
  • Two references including name , contact and relationship details
  • Information on criminal convictions if applicable.
  • Optional Demographic information including Age Range and Gender
  • Optional Special Category information such as Ethnic Origin, Religion or Belief ,Sexual Orientation and Disability ( Health )


How Citizens Advice Wolverhampton use your information

To find out how Citizens Advice may use your information, see our national Citizens Advice privacy policy

Citizens Advice Wolverhampton uses your information in our internal database system to process your application, selection, interviews , training and if applicable, leave record.   



How Citizens Advice Wolverhampton store your information

We store information within the following systems  :

Google G Suite Cloud Based System incorporating emails, documents,  form data and Internal Database System.


How Citizens Advice Wolverhampton share your information

We do not share your information with any other service without your consent


Contact Citizens Advice Wolverhampton about your information

If you have any questions about how your information is collected or used, you can contact our office.

By email: district@wolverhamptoncitizensadvice.com

By our enquiry contact page

You can contact us to:

      • find out what personal information we hold about you
      • correct your information if it’s wrong, out of date or incomplete
      • request we delete your information
      • ask us to limit what we do with your data – for example, ask us not to share it if you haven’t asked us already
      • ask us to give you a copy of the data we hold in a format you can use to transfer it to another service
      • ask us stop using your information

Who’s responsible for looking after your personal information

The national Citizens Advice charity and your local Citizens Advice operate a system called Casebook to keep your personal information safe. This means they’re a ‘joint data controller’ for your personal information that’s stored in our Casebook system.

Each local Citizens Advice is an independent charity, and a member of the national Citizens Advice charity. The Citizens Advice membership agreement also requires that the use of your information complies with data protection law.

You can find out more about your data rights on the Information Commissioner’s website.

Want to get Involved ?

Please use our contact form and will respond to you as soon as possible

Contact Us