Why Volunteer?

Our service relies on volunteers in a wide range of roles. All volunteers receive full training, on-going support and opportunities to develop their skills.

Our volunteers come to us for a range of reasons, but everyone refreshes existing skills and learn new ones! Volunteers gain work experience that can be instrumental in finding work, relish the chance to give back to their community, and become part of a team.

Our volunteers have opportunities to attend external training events and conferences, and to participate in a range of activities with Citizens Advice. Reasonable travel expenses and necessary accommodation costs will be paid.

What we ask for

If you are interested in volunteering with us you will need to commit two six hour days per week whilst you train (usually around 6 months), and then one six hour day thereafter. Our volunteers need to be over 18 years old. We welcome students.

You will not need any qualifications or experience, but you will need literacy, numeracy and basic computer skills (web-searching). After you apply we will invite you for an interview to talk about the role and find out about you. We will also take up two references.

You can apply here



New Roles Available


Join the Home Library Service

The Home Library Service (HLS) supports vulnerable residents in Wolverhampton to access the wide range of materials and resources available through the city’s library programme through direct home delivery.  

We are looking for Delivery Support Drivers who will collect resources and materials from both local and central libraries for delivery to customers .

To apply, please complete our online form  

For an informal discussion on the role phone Bridget Pugh, Home Library Service Coordinator on 01902 544702  or

email us at homelibraryservice@wolverhamptoncitizensadvice.com

Download (PDF, 204KB)


New Roles Available


Join the Money Advice Team

You don’t need to be a financial expert, but you do need to be confident enough to present information in simple ways that other will find easy to understand.

You will need to be well organised, enthusiastic, offer a regular commitment, be willing to use
our IT systems and work as part of a team.

These roles are not paid, but we are able to pay travel expenses within the Wolverhampton area.

We will provide you with training, support and supervision so that you will be able to:

  • Identify appropriate channels of advice for people with debt problems
  • Help people complete financial statements
  • Carry out benefit entitlement calculations
  • Talk to people about their debts, budgeting, banking and utility provision.

To obtain an application pack, please send an email to debtadvice@wolverhamptoncitizensadvice.com and include your name, address, and contact telephone number. Please include ‘Volunteer – Money Advice Team’ in the subject line.

Citizens Advice Wolverhampton thanks volunteers for making huge difference to people’s lives


Release Date 7th June 2018

Citizens Advice Wolverhampton is celebrating its volunteers who dedicate their time to solving people’s problems and making a difference to their lives.

Volunteers Week, which runs from 1-7 June, is themed volunteering for all and the charity wants to highlight the work of its team, which helps people in the community struggling with debt, housing, benefit and employment issues among other issues.

The 53 volunteers at Citizens Advice Wolverhampton give up 468 hours each week and last year helped 11,500 of people with 28,800 of problems.

The charity’s volunteers have played a crucial role ensuring people in Wolverhampton get the advice and support they need to get on with their lives.

Citizens Advice offers a wide range of voluntary roles including fundraising, advisers, administrators and trustees

Sarah started to volunteer at Citizens Advice Wolverhampton when she became unemployed.

Sarah – volunteers with Citizens Advice Wolverhampton


“I enjoyed using and updating my admin skills and everyone was very supportive and encouraging. It was a good experience as I felt I was still useful and contributing to society, also it was good for my confidence which was at a low ebb. I learned a lot about benefits, debt and housing, and the effect government decisions have on people’s lives.

I’m currently volunteering with the Bridges project and I love seeing people progress and gain confidence, as well as building new social and job-finding skills. I see a real difference in people’s lives as they experience and enjoy what Bridges offers. This has been a very positive experience for me; to feel part of a team which has such a positive impact on everyone involved. I’ve also taken courses such as ASDAN and First Aid as well as taking part in fabulous activities.

I also volunteer at Uplift. I really enjoy the variety and community feeling which underpins this project. There is always something to learn and to think about. I recently attended a PIP tribunal which gave me a real insight into the process and raised some interesting questions about the process. It is so satisfying to see how the drop-in means everyone can have some advice, signposting etc. Again, this makes a huge difference to people using the service, and the support given to every client makes a huge difference to quality of life, so this is a very fulfilling experience for me.

I realise how much I have gained since volunteering at CAW. My confidence has increased, so have my admin skills. I feel I have made friends and am valued. I have so many opportunities to learn and update skills too; I have definitely gained a lot through volunteering here.”


Helen Child, Chief Executive at Citizens Advice Wolverhampton said:


“Our volunteers make a huge difference to people’s lives.

“They give up their free time to help people in their community, who may be going through problems, to get back on their feet.

“Volunteering is for everybody and it brings its own rewards. It’s a great way to meet people and learn skills.

“If you’d like to help people in your area and can spare a few hours, we’d love to hear from you.”


Nationally, 23,000 Citizens Advice volunteers help provide support in 2,900 locations across England and Wales – helping 2.7 million people every year.

Thanks to the contribution volunteers play in local Citizens Advice, 2 out of every 3 clients have their problem solved and 4 out of 5 say the advice received improved their lives.


If you’re interested in finding out more about volunteering with Citizens Advice Wolverhampton please visit our website:



For more information contact:

Helen Child

Chief Officer

Citizens Advice Wolverhampton

Tel: 01902 572222, 07525 845068

Email:  helen.child@wolverhamptoncitizensadvice.com


Get in Touch

Please use our contact form and will respond to you as soon as possible

Contact us