Why Volunteer?

Our service relies on volunteers in a wide range of roles. All volunteers receive full training, on-going support and opportunities to develop their skills.

Our volunteers come to us for a range of reasons, but everyone refreshes existing skills and learn new ones! Volunteers gain work experience that can be instrumental in finding work, relish the chance to give back to their community, and become part of a team.

Our volunteers have opportunities to attend external training events and conferences, and to participate in a range of activities with Citizens Advice. Reasonable travel expenses and necessary accommodation costs will be paid.

What we ask for

If you are interested in volunteering with us you will need to commit two six hour days per week whilst you train (usually around 6 months), and then one six hour day thereafter. Our volunteers need to be over 18 years old. We welcome students.

You will not need any qualifications or experience, but you will need literacy, numeracy and basic computer skills (web-searching). After you apply we will invite you for an interview to talk about the role and find out about you. We will also take up two references.

Current Volunteer Roles

We are recruiting for a range of roles in our offices in the City Centre and Bilston.  We are seeking:

  • Receptionists / Assessors
  • Telephone and Face to Face advisers

New Roles Available


Join the Money Advice Team

You don’t need to be a financial expert, but you do need to be confident enough to present information in simple ways that other will find easy to understand.

You will need to be well organised, enthusiastic, offer a regular commitment, be willing to use
our IT systems and work as part of a team.

These roles are not paid, but we are able to pay travel expenses within the Wolverhampton area.

We will provide you with training, support and supervision so that you will be able to:

  • Identify appropriate channels of advice for people with debt problems
  • Help people complete financial statements
  • Carry out benefit entitlement calculations
  • Talk to people about their debts, budgeting, banking and utility provision.

To obtain an application pack, please send an email to debtadvice@wolverhamptoncitizensadvice.com and include your name, address, and contact telephone number. Please include ‘Volunteer – Money Advice Team’ in the subject line.

Get in Touch

Please use our contact form and will respond to you as soon as possible

Contact us